3. Why Live Chat uWhen people are exposed to any sort of media or advertising, they are mostly likely to visit the website of the particular company or brand. uPeople these days spend more time on the net. uNet is used for information gathering purposes and also transactional purposes. Creating tools for your potential client to interact live
4. Why Live Chat contd... Revamp future strategies uBusinesses can utilise this valuable user behaviour analysis to revamp their future marketing and sales strategies. Keep and increase retention rate uAs important it is to create a new client, it is equally important to keep the existing client and prompt reaction to inquiries has better potential to keep existing client satisfied and retention of those satisfied client are more likely.
5. Why Live Chat contd... Convert visit to lead uDrop out rate on the internet is very high because of two reasons; attention span of the people and patience that individual have to go through the content and browse the website for particular information they are looking for is very low and second, similar website are just a click away. uInteracting with the web visitor at the time of visit is very important as it is easy to understand the need of the person and informed operators can direct the person to the right section of the web page. uThis exercise has a potential to increase the conversion rate from visit to lead as well as give opportunity to understand the need of your prospective clients.
6. Why Live Chat contd... Increase productivity and quality uAutomated user identification of client shortens the process of user verification which increases organisational productivity. uReal time monitoring facility can give managers to plan their internal resources as well as quality of the service provide to end users uAdvanced and customised reports provide valuable information to the managers to plan ahead.
7. Features uActive invitation uAutomated invitation u User initiated invitation uCall back, email uTraffic & conversation monitoring uLocal and remote access uGeo location uUser revisit recognition uCRM and database integration uChat history save uAdvanced reporting